jilevo Privacy Policy

1. Introduction

jilevo operates as a PAGCOR-licensed online casino platform serving Filipino players throughout the Philippines. We are committed to protecting your privacy and ensuring the security of your personal data in full compliance with the Republic of the Philippines Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and all applicable circulars issued by the National Privacy Commission (NPC).

This Privacy Policy applies to all personal information collected through the jilevo website at https://jilevo.cam, mobile applications, customer support channels, and any other services we provide. By creating a jilevo account, you acknowledge that you have read, understood, and consent to the collection, use, processing, and disclosure of your personal data as described in this Privacy Policy.

2. Data Controller

jilevo acts as the Data Controller for all personal information collected through our platform. As Data Controller, we determine the purposes and means of processing your personal data and remain responsible for ensuring compliance with all applicable data protection laws and regulations.

2.1 Data Protection Officer

jilevo has appointed a dedicated Data Protection Officer (DPO) responsible for overseeing data protection strategy, ensuring regulatory compliance, handling privacy inquiries, and serving as the primary point of contact with the National Privacy Commission. You may contact our DPO at:

• Email: [email protected]
• Subject Line: "Data Privacy Inquiry"
• Response Time: Within fourteen (14) business days

3. Information We Collect

jilevo collects various categories of personal information necessary to provide gaming services, comply with regulatory obligations, prevent fraud, and enhance user experience. The types of information we collect include:

3.1 Information You Provide Directly

Data Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, government-issued ID numbers	Account creation, age verification, KYC compliance
Contact Data	Email address, phone number, residential address, postal code	Account communication, verification, marketing
Financial Data	Payment method details, GCash/PayMaya information, bank account details, transaction history	Deposit processing, withdrawal execution, fraud prevention
Verification Documents	Government ID (passport, driver's license), proof of address, selfie photos	Identity verification, AML/CTF compliance, regulatory obligations
Gaming Data	Game selections, betting patterns, win/loss records, bonus usage, gameplay history	Service provision, responsible gaming monitoring, bonus management

3.2 Information Collected Automatically

When you access jilevo services, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, unique device identifiers;
• Usage Data: Pages visited, features accessed, time spent on platform, clickstream data, referral sources;
• Location Data: Approximate geographic location based on IP address to ensure compliance with jurisdictional restrictions;
• Cookies & Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies as detailed in Section 10.

3.3 Information from Third-Party Sources

jilevo may receive personal information from trusted third-party sources to verify your identity, prevent fraud, or enhance services:

• Payment processors (GCash, PayMaya, banking institutions) for transaction verification and fraud detection;
• Identity verification services for KYC/AML compliance and age verification;
• Credit reference agencies for financial background checks when required;
• Publicly available sources and databases to verify information accuracy and detect fraudulent activity.

4. How We Use Your Data

jilevo processes your personal information for specific, legitimate purposes necessary to provide gaming services, comply with legal obligations, and protect our business interests. We use your data for the following purposes:

4.1 Service Provision & Account Management

• Creating and maintaining your jilevo account;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to casino games, live dealers, sports betting, and platform features;
• Managing bonuses, promotions, loyalty programs, and rewards;
• Providing customer support and responding to inquiries;
• Sending transactional communications regarding account activity, deposits, withdrawals, and important service updates.

4.2 Legal & Regulatory Compliance

• Verifying your identity and age (21+ requirement) as mandated by Philippine law;
• Complying with PAGCOR licensing conditions and reporting obligations;
• Fulfilling Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) requirements under Philippine law;
• Conducting Know Your Customer (KYC) and Enhanced Due Diligence (EDD) procedures;
• Maintaining records for audit, regulatory inspection, and legal proceedings;
• Responding to lawful requests from government authorities, law enforcement, and regulatory bodies.

4.3 Fraud Prevention & Security

• Detecting and preventing fraudulent transactions, account takeovers, and unauthorized access;
• Monitoring gameplay patterns to identify cheating, collusion, bonus abuse, and terms violations;
• Protecting against cyber attacks, data breaches, and security threats;
• Investigating disputes, chargebacks, and suspicious activity;
• Enforcing our Terms & Conditions and protecting jilevo's legal rights.

4.4 Responsible Gaming

• Monitoring gambling behavior to identify potential problem gambling indicators;
• Implementing deposit limits, time restrictions, and self-exclusion measures;
• Contacting players exhibiting concerning gambling patterns to offer support resources;
• Complying with responsible gaming obligations under PAGCOR regulations.

4.5 Marketing & Communications

• Sending promotional emails, SMS messages, and push notifications about bonuses, new games, and special offers (with your consent);
• Personalizing marketing content based on your preferences and gaming history;
• Conducting market research and customer satisfaction surveys;
• Analyzing user behavior to improve marketing effectiveness.

Marketing Opt-Out: You may withdraw consent for marketing communications at any time by clicking "Unsubscribe" in emails, adjusting notification settings in your account, or contacting Customer Support. Opting out will not affect transactional or regulatory communications.

4.6 Platform Improvement & Analytics

• Analyzing usage patterns to improve platform functionality, user experience, and game selection;
• Conducting A/B testing and product development research;
• Generating aggregated, anonymized statistics for business intelligence;
• Optimizing website performance, load times, and technical infrastructure.

5. Legal Basis for Processing

Under Philippine data privacy law, jilevo processes your personal information based on the following legal grounds:

• Consent: You have provided explicit, informed consent for specific processing activities, particularly marketing communications and optional data uses;
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the Terms & Conditions you accepted when creating your account;
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, AML/CTF obligations, tax reporting, and other legal mandates;
• Legitimate Interests: Processing is necessary for legitimate business purposes such as fraud prevention, security, platform improvement, and business operations, provided such interests do not override your fundamental rights and freedoms.

6. Data Sharing & Disclosure

jilevo does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted service providers, business partners, and authorities in the following circumstances:

6.1 Service Providers & Business Partners

We share personal information with third-party service providers who perform functions on our behalf under strict confidentiality obligations:

• Payment Processors: GCash, PayMaya, banking institutions, and payment gateway providers to process deposits and withdrawals;
• Identity Verification Services: KYC/AML compliance providers for identity verification, age confirmation, and fraud screening;
• Game Providers: Third-party software providers supplying casino games, live dealer streams, and sports betting platforms;
• Customer Support Platforms: Live chat software, ticketing systems, and CRM providers facilitating customer service;
• Cloud Infrastructure Providers: Hosting services, data storage solutions, and content delivery networks ensuring platform availability;
• Marketing & Analytics Services: Email service providers, analytics platforms, and advertising networks (subject to your consent and marketing preferences).

All third-party service providers are contractually bound to process your data only as instructed by jilevo, implement appropriate security measures, and comply with applicable data protection laws.

6.2 Regulatory & Law Enforcement Disclosure

jilevo may disclose your personal information to government authorities, regulatory bodies, and law enforcement agencies when legally required or permitted:

• PAGCOR for licensing compliance, regulatory audits, and reporting obligations;
• National Privacy Commission (NPC) in response to lawful data subject requests or investigations;
• Anti-Money Laundering Council (AMLC) for suspicious transaction reporting and financial crime investigations;
• Philippine National Police (PNP), National Bureau of Investigation (NBI), or other law enforcement agencies pursuant to valid legal process;
• Tax authorities (Bureau of Internal Revenue) for tax compliance and reporting;
• Courts and tribunals in connection with legal proceedings, disputes, or enforcement actions.

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction involving jilevo, your personal information may be transferred to the successor entity. You will be notified via email and prominent website notice of any such transfer and any choices you may have regarding your data.

6.4 Legal Protection & Safety

We may disclose personal information when we believe in good faith that disclosure is necessary to:

• Protect jilevo's legal rights, property, or safety;
• Protect the rights, property, or safety of our users or the public;
• Enforce our Terms & Conditions or investigate potential violations;
• Prevent fraud, security threats, or illegal activities;
• Comply with legal process, court orders, or government requests.

7. Data Security Measures

jilevo implements comprehensive technical, organizational, and administrative security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

7.1 Technical Safeguards

• Encryption: All data transmissions between your device and jilevo servers use industry-standard SSL/TLS encryption protocols. Sensitive data stored in databases is encrypted at rest using AES-256 encryption;
• Secure Infrastructure: Platform hosting on secure, redundant cloud infrastructure with DDoS protection, intrusion detection systems, and 24/7 security monitoring;
• Access Controls: Multi-factor authentication, role-based access restrictions, and principle of least privilege ensuring only authorized personnel can access personal data;
• Firewall Protection: Network segmentation, firewall configurations, and security perimeters preventing unauthorized access to systems containing personal information;
• Regular Security Testing: Penetration testing, vulnerability assessments, and security audits conducted by independent third-party experts.

7.2 Organizational Safeguards

• Employee Training: Mandatory data privacy and security training for all employees with access to personal information;
• Confidentiality Agreements: All employees, contractors, and service providers sign strict confidentiality agreements;
• Data Protection Policies: Comprehensive internal policies governing data handling, storage, processing, and deletion;
• Incident Response Plan: Formal procedures for detecting, responding to, and reporting data breaches in compliance with NPC requirements;
• Regular Audits: Internal and external audits to verify ongoing compliance with data protection standards.

8. Data Retention

jilevo retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8.1 Retention Periods

Data Category	Retention Period	Justification
Account Information	Duration of account + 7 years after closure	PAGCOR regulatory requirements, AML/CTF obligations, legal disputes
Transaction Records	7 years from transaction date	Financial reporting, tax compliance, AML record-keeping
Gameplay History	5 years from gameplay date	Regulatory audits, dispute resolution, responsible gaming monitoring
KYC/Verification Documents	7 years after account closure	AML/CTF compliance, regulatory obligations, fraud prevention
Marketing Communications	Until consent withdrawn + 1 year	Consent management, marketing preference records
Support Tickets	3 years from ticket closure	Service quality, dispute resolution, legal protection

8.2 Data Deletion

Upon expiration of applicable retention periods, jilevo will securely delete or anonymize your personal information in accordance with data protection best practices. Deletion methods include secure overwriting, cryptographic erasure, and physical destruction of storage media where applicable.

Please note that certain information may be retained in aggregated, anonymized form for statistical analysis and business intelligence purposes after personal identifiers have been removed.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have specific rights regarding your personal information. jilevo respects these rights and provides mechanisms for you to exercise them:

9.1 Right to Access

You have the right to request confirmation of whether jilevo processes your personal data and to obtain copies of such data. You may request a data subject access report containing details of what information we hold, how it is used, and with whom it has been shared.

9.2 Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to request correction or update. You can update most account information directly through your jilevo account settings. For other corrections, contact Customer Support or our Data Protection Officer.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, including when data is no longer necessary for its original purpose, you withdraw consent, or you object to processing. However, this right is not absolute and may be limited by legal retention obligations, ongoing disputes, or legitimate business interests.

9.4 Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. You may opt out of marketing communications at any time, and jilevo will cease processing your data for such purposes.

9.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.

9.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

9.7 Exercising Your Rights

To exercise any privacy rights, contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." Include your full name, account username, and specific request details. We will respond within thirty (30) days or as required by law. Identity verification may be required before processing requests to protect against fraudulent access.

10. Cookies & Tracking Technologies

jilevo uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, personalize content, and deliver targeted advertising. Cookies are small text files stored on your device that enable us to recognize you and remember your preferences.

10.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, account authentication, security, and transaction processing. These cannot be disabled without affecting core services;
• Performance Cookies: Collect anonymous usage statistics, page load times, and error reports to improve platform performance;
• Functional Cookies: Remember your preferences, language settings, and customization choices to enhance user experience;
• Marketing Cookies: Track your browsing behavior to deliver personalized advertising and measure campaign effectiveness (with your consent).

10.2 Cookie Management

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from using certain jilevo features. Disabling marketing cookies will not prevent all advertising but will make ads less relevant to your interests.

11. Third-Party Services

jilevo integrates third-party services to provide comprehensive gaming experiences, including game providers, payment processors, and analytics platforms. These third parties have their own privacy policies governing their collection and use of information. jilevo is not responsible for third-party privacy practices.

We encourage you to review the privacy policies of any third-party services you interact with through the jilevo platform. Third-party websites accessed via links on jilevo are not covered by this Privacy Policy.

12. International Data Transfers

jilevo primarily processes personal information within the Philippines. However, some service providers and business partners may be located outside the Philippines, which may involve transferring your data to countries with different data protection laws.

When international transfers occur, jilevo ensures appropriate safeguards are in place, including standard contractual clauses, adequacy decisions recognized by Philippine authorities, or other legally valid transfer mechanisms. We ensure that any international data transfers comply with Philippine data protection law and maintain equivalent levels of protection.

13. Children's Privacy

jilevo services are strictly intended for individuals aged 21 years or older. We do not knowingly collect, process, or solicit personal information from anyone under 21 years of age. If we discover that we have inadvertently collected information from an individual under 21, we will immediately delete such information and permanently close the associated account.

14. Changes to This Privacy Policy

jilevo reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or regulatory obligations. Material changes will be communicated through:

• Email notification to your registered email address at least thirty (30) days before changes take effect;
• Prominent notice displayed on the jilevo website and within your account dashboard;
• Updated "Last Modified" date at the top of this Privacy Policy.

Your continued use of jilevo services following notification of Privacy Policy changes constitutes acceptance of the revised policy. If you do not agree with modifications, you must discontinue use of the platform and may request account closure.

15. Contact Information & Complaints

15.1 Data Protection Officer Contact

For privacy inquiries, data subject requests, or concerns regarding personal information processing:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Subject Request"
• Response Time: Within fourteen (14) business days

15.2 Customer Support

For general account questions or technical support:

• Email: [email protected]
• Live Chat: Available 24/7 on jilevo.cam

15.3 Regulatory Complaints

If you believe jilevo has violated your privacy rights or Philippine data protection law, you have the right to file a complaint with the National Privacy Commission:

• National Privacy Commission (NPC)
• 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila 1307
• Email: [email protected]
• Website: https://www.privacy.gov.ph

We encourage you to contact jilevo first to allow us to address your concerns before escalating to regulatory authorities.

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jilevo is committed to protecting your privacy and maintaining the highest standards of data security. This Privacy Policy was last updated on December 15, 2024, and is effective as of January 1, 2020.