jilevo Terms & Conditions

Welcome to jilevo. These Terms & Conditions ("Terms," "Agreement") constitute a legally binding contract between you (the "User," "Player," "you") and jilevo, a PAGCOR-licensed online casino platform operating in the Philippines ("jilevo," "we," "us," "our"). By accessing the jilevo website at https://jilevo.cam, creating an account, making deposits, or participating in any gaming activities, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

1. Acceptance of Terms

By registering an account with jilevo, you confirm that you have carefully reviewed these Terms & Conditions and agree to comply with all provisions herein. Your use of the jilevo platform constitutes acceptance of these Terms, along with our Privacy Policy and Responsible Gaming policies, which are incorporated herein by reference.

jilevo reserves the right to modify, amend, or update these Terms at any time without prior notice. Any changes become effective immediately upon posting to the jilevo website. Your continued use of the platform following such modifications constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any changes.

1.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. All disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of Philippine courts and the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR).

2. Eligibility & Registration

2.1 Age Requirement

You must be at least twenty-one (21) years of age to create a jilevo account and participate in any gaming activities. By registering, you represent and warrant that you meet this minimum age requirement. jilevo reserves the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of all funds.

2.2 Jurisdictional Restrictions

jilevo services are intended exclusively for users physically located within the Philippines. You are prohibited from accessing or using the jilevo platform if you are located in any jurisdiction where online gambling is illegal, restricted, or prohibited by local law. It is your sole responsibility to ensure that your use of jilevo complies with applicable laws in your jurisdiction.

2.3 Account Registration

To use jilevo services, you must create an account by providing accurate, current, and complete information as requested during the registration process. You agree to:

• Provide truthful and accurate personal information, including your full legal name, date of birth, residential address, contact details, and payment information;
• Maintain only one (1) account per individual. Multiple accounts are strictly prohibited and will result in account closure and forfeiture of funds;
• Promptly update your account information if any changes occur to ensure accuracy;
• Verify your identity by submitting government-issued identification documents when requested by jilevo;
• Comply with all Know Your Customer (KYC) and Anti-Money Laundering (AML) verification procedures.

jilevo reserves the right to refuse registration, suspend, or terminate any account at its sole discretion, particularly if fraudulent activity, false information, or violation of these Terms is suspected.

3. Account Responsibilities

3.1 Account Security

You are solely responsible for maintaining the confidentiality and security of your jilevo account credentials, including your username, password, and any authentication methods. You agree to:

• Choose a strong, unique password that is not used for any other online service;
• Never share your account credentials with any third party;
• Immediately notify jilevo Customer Support if you suspect unauthorized access to your account;
• Log out of your account after each session, particularly when accessing jilevo from shared or public devices;
• Accept full responsibility for all activities that occur under your account, whether authorized or unauthorized.

jilevo will not be liable for any losses, damages, or unauthorized transactions resulting from your failure to protect your account credentials. You acknowledge that jilevo employees will never request your password and that you should never disclose it to anyone claiming to represent jilevo.

3.2 Prohibited Account Activities

You are expressly prohibited from:

• Allowing any other person to access or use your jilevo account;
• Creating multiple accounts to exploit bonuses, promotions, or circumvent account restrictions;
• Using automated software, bots, scripts, or any tools to manipulate gameplay or gain unfair advantage;
• Colluding with other players to manipulate game outcomes or engage in fraudulent activity;
• Using the jilevo platform for any purpose other than personal entertainment and lawful gaming;
• Engaging in any activity that violates these Terms, Philippine law, or PAGCOR regulations.

4. Deposits & Withdrawals

4.1 Deposit Methods

jilevo accepts deposits via GCash, PayMaya, and direct bank transfer. All deposit transactions are processed in Philippine Pesos (PHP). You agree to use only payment methods registered in your own name. Third-party deposits are strictly prohibited and will result in transaction reversal and potential account suspension.

Minimum and maximum deposit limits are displayed on the jilevo platform and may vary depending on the payment method selected. Deposit limits may be adjusted at jilevo's discretion or as required by responsible gaming measures you have implemented on your account.

4.2 Withdrawal Processing

Withdrawal requests are typically processed within twenty-four (24) hours of submission, subject to successful completion of identity verification procedures. jilevo reserves the right to request additional documentation before processing withdrawals, particularly for large amounts or first-time withdrawals.

All withdrawals must be made to a payment method registered in your name. Withdrawals to third-party accounts are prohibited. Minimum withdrawal amounts and processing fees, if applicable, are clearly displayed on the platform.

4.3 Anti-Money Laundering Compliance

jilevo operates in strict compliance with Philippine Anti-Money Laundering Act (AMLA) requirements. We reserve the right to conduct enhanced due diligence on any transaction, request source-of-funds documentation, report suspicious activity to relevant authorities, and freeze or close accounts suspected of money laundering or terrorist financing.

You acknowledge that deposited funds must be used for gaming purposes and cannot be withdrawn without meeting minimum wagering requirements designed to prevent money laundering through the platform.

5. Bonuses & Promotions

5.1 Promotional Terms

jilevo may offer various bonuses, promotions, and rewards programs from time to time. All bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, time restrictions, and withdrawal conditions. These specific terms are presented at the time of each promotional offer and must be accepted before claiming any bonus.

Bonuses are intended for recreational players only. Professional players, bonus abusers, and individuals engaging in any form of bonus manipulation will have bonuses revoked and accounts closed without refund.

5.2 Bonus Abuse

jilevo strictly prohibits bonus abuse, including but not limited to:

• Creating multiple accounts to claim bonuses multiple times;
• Coordinating with other players to abuse promotional offers;
• Using betting strategies designed solely to meet wagering requirements without risk;
• Exploiting software errors or glitches to obtain unfair bonus advantages;
• Any other activity that violates the spirit of fair play and promotional integrity.

Suspected bonus abuse will result in immediate forfeiture of bonus funds, winnings derived from bonuses, and potential account closure.

6. Gaming Rules

6.1 Fair Play Policy

jilevo is committed to providing fair, transparent, and random gaming outcomes. All games operate using certified Random Number Generator (RNG) technology independently tested by accredited third-party laboratories. Game outcomes are completely random and cannot be predicted, influenced, or manipulated by players or jilevo.

Published Return to Player (RTP) percentages represent long-term statistical averages across millions of game rounds. Individual sessions may vary significantly from these averages, and no guarantee of winnings is made or implied.

6.2 Game Malfunction

In the event of system malfunction, software error, or communication failure during gameplay, all affected bets shall be void, and stakes returned to player accounts. jilevo will not be liable for any losses, damages, or missed opportunities resulting from technical malfunctions beyond our reasonable control.

6.3 Irregular Play

jilevo reserves the right to review gameplay patterns and void bets or winnings in cases of irregular play, including but not limited to:

• Exploitation of software bugs or errors;
• Use of automated betting systems or bots;
• Collusion or coordination between players;
• Late betting or other forms of advantage play;
• Any pattern indicating fraudulent intent or unfair advantage.

7. Responsible Gaming

jilevo is committed to promoting responsible gaming practices and protecting vulnerable players from gambling-related harm. We provide comprehensive tools and resources to help you maintain control over your gaming activities.

7.1 Self-Exclusion

You may request temporary or permanent self-exclusion from your jilevo account at any time by contacting Customer Support. During self-exclusion periods, you will be unable to access your account, make deposits, or participate in any gaming activities. Self-exclusion requests are irreversible for the specified duration.

7.2 Deposit Limits

You may set daily, weekly, or monthly deposit limits on your account to control spending. Limit increases require a cooling-off period before taking effect, while limit decreases become effective immediately.

7.3 Responsible Gaming Resources

If you believe you may have a gambling problem, please seek help immediately. jilevo provides links to PAGCOR's responsible gaming resources and support organizations specializing in gambling addiction treatment. Gaming should be entertainment, not a source of financial stress or personal harm.

8. Prohibited Activities

You are strictly prohibited from engaging in the following activities while using the jilevo platform:

• Using the platform for any illegal purpose, including money laundering, fraud, or terrorist financing;
• Attempting to hack, reverse-engineer, or compromise the security of jilevo systems;
• Using VPNs or other methods to disguise your true location or circumvent jurisdictional restrictions;
• Harassing, threatening, or abusing jilevo staff or other players;
• Posting or transmitting any unlawful, defamatory, or offensive content;
• Engaging in any form of cheating, collusion, or fraudulent activity;
• Reselling, redistributing, or commercially exploiting jilevo content or services;
• Creating accounts on behalf of others or allowing others to use your account.

Violation of these prohibitions will result in immediate account termination, forfeiture of all funds, and potential legal action or reporting to law enforcement authorities.

9. Intellectual Property

All content, software, graphics, logos, trademarks, and other materials displayed on the jilevo platform are the exclusive property of jilevo or its licensors and are protected by Philippine and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the jilevo platform solely for personal, non-commercial entertainment purposes. You may not copy, modify, distribute, transmit, display, reproduce, publish, license, or create derivative works from any jilevo content without express written permission.

10. Limitation of Liability

To the maximum extent permitted by Philippine law, jilevo shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings;
• Business interruption or loss of data;
• Emotional distress or reputational harm;
• Technical malfunctions, software errors, or system failures;
• Unauthorized access to your account resulting from your failure to protect credentials;
• Actions or omissions of third-party payment processors or service providers.

jilevo's total aggregate liability to you for all claims arising from or relating to these Terms shall not exceed the total amount of deposits you made to your account during the twelve (12) months preceding the claim.

11. Dispute Resolution

11.1 Internal Resolution Process

If you have any dispute, complaint, or concern regarding jilevo services, you must first contact our Customer Support team in writing, providing detailed information about the issue. jilevo will investigate your complaint and respond within a reasonable timeframe, typically within fourteen (14) business days.

11.2 PAGCOR Complaint Mechanism

If your dispute cannot be resolved through jilevo's internal complaint process, you may escalate the matter to PAGCOR's regulatory complaint mechanism in accordance with Philippine gaming regulations. Contact information for PAGCOR's regulatory division will be provided upon request.

11.3 Arbitration

Any disputes that cannot be resolved through the above mechanisms shall be resolved through binding arbitration in accordance with Philippine arbitration laws. Both parties agree to waive the right to participate in class action lawsuits or class-wide arbitration.

12. Changes to Terms

jilevo reserves the right to modify, update, or replace these Terms & Conditions at any time at our sole discretion. Material changes will be communicated via email notification to your registered email address and prominently displayed on the jilevo website.

Your continued use of the jilevo platform following notification of changes constitutes acceptance of the revised Terms. If you do not agree with any modifications, you must immediately cease using the platform and may request account closure and withdrawal of any remaining funds subject to applicable terms.

13. Contact Information

For questions, concerns, or support regarding these Terms & Conditions, please contact jilevo Customer Support:

• Email: [email protected]
• Live Chat: Available 24/7 via the jilevo website
• Customer Support Hours: 24 hours a day, 7 days a week

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jilevo is a PAGCOR-licensed online casino platform operating in the Philippines. These Terms & Conditions were last updated on December 15, 2024, and are effective as of January 1, 2020.